FAQ

What makes us unique? The phone is answered by a live, plain-English speaking human being when you call. The person answering said phone call actually gives a flip about your call. The person mentioned above is NOT in an overseas call center.
	We try to keep all lines of communication open. If your computer is in our service center, when a technician makes notes on it, you receive an automatic emailed update! Create your own trouble ticket in our system by simply emailing us. We do Windows...AND Apple!
Every technician is sent with a Nextel two way radio, which gives him or her immediate access to dispatching, upper-tier support, and management. No other computer service company we are aware of that provides residential / SOHO support offers this.
	We try our best to keep the same technicians assigned to the same clients. This furthers your relationship with your technician and provides continutity. You don't get a no-name with a clip-on tie at your door who you will never see again!